lodge LLANGOLLEN

TERMS AND CONDITIONS FOR TICKET PURCHASES

Tickets are for one use only and subject to availability.

Tickets are issued by email to the address specified at time of purchase and can be sent to either the purchaser or to the gift recipient, subject to the purchaser's preference.  It is the responsibility of the purchaser to correctly address vouchers. manorhaus is not liable or responsible for any loss suffered as a result of a voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser. 

Refunds and Cancellations
Tickets for Events, Picturehaus, Supper:Club etc are for a specific date.  If you have to cancel, cancellation more than 48 hours in advance will allow either transfer to another date or refund as a gift voucher that can be used towards future events. Cancellation less than 48 hours is non-refundable.  Any cancellations by manorhaus of an Event will provide a full refund.
Refunds will only be made back to the card used to pay with via our Stripe secure payment processing.

COVID Guarantee
Cancellations due to the impact of Covid and associated regulation changes will offer either a full refund, transfer or gift voucher depending on customer preference.

Risk of loss
manorhaus is not responsible for tickets lost, stolen, destroyed or used without purchaser's permission.

PRIVACY POLICY
Last updated September 2021
 
manorhaus is the trading name of Partners Gavin Harris & Christopher Frost, trading as manorhaus and with registered office at manorhaus, 10 Well Street, Ruthin, Denbighshire, LL15 1AH, and also a second property at Greenbank Lodge, Hill Street, Llangollen, Denbighshire, LL20 8EU. manorhaus is responsible for the website and it’s contents and we respect the privacy of everyone who visits our properties and/or uses our websites.

This Privacy Policy applies to information that:
you provide to us when you stay, eat or attend an event with us or make enquiries to stay, eat or attend an event; we collect from you when you visit our websites; you provide when signing up to receive one of our newsletters.
The following sections of this Privacy Policy describe the types of information we collect, how and for what purposes we use that information, with whom we share it, and the choices and rights available to you regarding our use of your information. We also describe the measures we take to protect the security of the information we hold and how you can reach us to:
Access, correct or delete the personal data you have provided
Withdraw any consent you may have previously given to the processing of your personal data
Tell us not to contact you with marketing materials about our services and promotions
Ask any questions you may have about our online privacy policies
 
Information we collect
Information you provide on a voluntary basis
We will collect, store and process information about you if you voluntarily provide us with such information in connection with the following:
filling in a form on any of our websites
filling in a physical registration card
contacting us by telephone or face to face (e.g. in the context of making a reservation)
sending us a letter, e-mail or social media message
subscribing to receive a service from us (e.g. a newsletter or by following us on social media)
requesting promotional information from us (e.g. information about any of our good or services including gift vouchers)
participating in a survey, competition or prize draw
 The types of information we may obtain include:
your name, home and work contact details, business title, e-mail address, telephone number, nationality
details of food allergies/dietary requirements and special requests made (for example, relating to a disability) you provide to us
passport and visa information, payment information, travel history and details of joint travellers
dates of your stay or travel with us and associated charges
purchase or delivery of products or services
reviews and opinions about our brands, products and services
information we receive about you from any third parties through whom you have booked your arrangements
We do not collect “sensitive information” such as information on racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership.
 
Personal information we collect automatically
When you visit one of our websites, we may also collect certain information through the use of “cookies” and other automated means. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Such information may comprise the following information:
Date and time
Originating IP address
Domain name
Type of browser and operating system used (if provided by the browser)
URL of the referring page (if provided by the browser)
Object requested
Completion status of the request
Geographic location
Language preferences
 
Use of information
Typically, we will use and process your information to:
help us create content that is relevant to our visitors
make improvements to our websites and social media pages and ensure that content on these is presented in the most effective manner for you
provide you with information, products or services that you request from us
assess and help us understand general trends and patterns relating to our business
provide for the safety and security of our guests and visitors
manage general record keeping
enable us to compile anonymous, aggregated statistics that allow us to understand how users use our websites and to help us improve the structure of our websites
enable you to make reservations, buy Gift Vouchers and payments
meet any legal and/or regulatory requirements
provide the products or services you request from us
improve our products and services and to ensure our products and services are of interest to you.
The processing of your personal information for:
marketing and profiling purposes is managed solely by manorhaus as data controller. Your decision to provide your information for such purposes is optional and will have no consequence on your ability to stay with us or benefit from the requested services;
all purposes concerning your booking, your stay and to provide you with the services you have requested, is managed manorhaus as data controller. Your decision to provide information to us is voluntary however, if you do not provide such information you may no longer be able to benefit from our services.
We may process your personal information by both automated and manual means. We may use your information in other ways for which we provide specific notice at the time of collection.
 
Sharing information
We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Policy.
We may share information with service providers who perform functions and services on our behalf. Such third parties will be appointed as data processors and will be provided only with information necessary to perform the services on our behalf but are not authorised to use such information for any other purposes.
We may disclose information about you if we are required to do so by law or pursuant to legal process, or in response to a request from law enforcement authorities or other government officials.
We reserve the right to transfer information about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.
 
Your legal rights and how to ‘opt out’
You have certain rights to the information we process about you as expressly provided for by applicable law. You may request access to the information we hold about you, update, amend or correct the information, and in some circumstances you may object to our use of your information.
You also have the right to request that we cease sending marketing communications, whether by email or otherwise, to you. You can do this by either:
not checking the applicable box(es) on any form used to collect information from individuals
clicking the unsubscribe link displayed in any of the marketing e-mails you receive
otherwise requesting that we do not process your information for marketing purposes in writing to us
To exercise these rights or to make a complaint or submit an inquiry about our privacy practices, please contact us at post@manorhaus.com
You can also write to us using the following address: manorhaus, 10 Well Street, Ruthin, Denbighshire, Ll15 1AH or contact us by telephone on 01824 704830.
To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.
 
Security & Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
For your own protection, we encourage you not to include sensitive personal information, credit card or similar data in any e-mails you send us or our staff.
 
Links to other websites
Our websites and sub pages may provide links to other websites for your convenience and information. These websites operate independently from us. Linked websites may have their own privacy policies, which we strongly suggest you review. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.
 
Cookies
We use cookies to track visitor use of the website and to compile statistical reports on website activity. Unless you have adjusted your browser setting so that it will refuse cookies from our websites, our system will issue cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.
You can find out how to do this for your particular browser by clicking "help" on your browser's menu. Please note, however, that without cookies you may not be able to take full advantage of all our websites features.
 
Updates to our Privacy Policy
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our processing of your information and privacy practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated.
  
How to contact us
If you have any questions or comments about this Privacy Policy, the use of cookies, if you would like us to update information we have about you or your preferences, or to exercise your rights of access, rectification, blocking, or deletion, or to object to the processing of your information, please contact us by email at post@manorhaus.com
You can also write to us using the following address: manorhaus, 10 Well Street, Ruthin, Denbighshire, LL15 1AH or contact us by telephone on 01824 704830.