TERMS AND CONDITIONS FOR TICKET PURCHASES Tickets are for one use only and subject to availability. Tickets are issued by email to the address specified at time of purchase and can be sent to either the purchaser or to the gift recipient, subject to the purchaser's preference. It is the responsibility of the purchaser to correctly address vouchers. manorhaus is not liable or responsible for any loss suffered as a result of a voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser. Refunds and Cancellations Tickets for Events, Picturehaus, Supper:Club etc are for a specific date. If you have to cancel, cancellation more than 48 hours in advance will allow either transfer to another date or refund as a gift voucher that can be used towards future events. Cancellation less than 48 hours is non-refundable. Any cancellations by manorhaus of an Event will provide a full refund. Refunds will only be made back to the card used to pay with via our Stripe secure payment processing. COVID Guarantee Cancellations due to the impact of Covid and associated regulation changes will offer either a full refund, transfer or gift voucher depending on customer preference. Risk of loss manorhaus is not responsible for tickets lost, stolen, destroyed or used without purchaser's permission.